T6 HARVARD LTD
TERMS & CONDITIONS
Edition 6. Effective from 01/01/2025
T6 Harvard Ltd, trading as Warbird Experience
Registered in England and Wales, Company No. 11989586
Email: [email protected] | Website: www.T6Harvard.com
1. Introduction
These Terms and Conditions form a legally binding agreement between T6 Harvard Ltd (“we”, “us”, “our”) and the person purchasing or participating in a flight experience (“you”, “your”).
By booking or participating in any flight or experience offered by us, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
A Friendly Note Before You Confirm Your Booking
We are a small, specialist warbird operator. Every flight day involves careful operational planning, aircraft preparation, fuel allocation, airfield coordination, and the engagement of qualified pilots and volunteer ground crew.
Because of this, your booking represents a firm operational commitment.
Your flight must be taken within 12 months of purchase. If it is not, the booking expires and all money paid is forfeited (section 8).
If you need to change your date, please notify us more than 30 days in advance where possible. Requests within 30 days are subject to availability and may incur an administrative charge.
Late cancellations or non-attendance significantly impact our operation. Charges may apply as set out below. This policy is not punitive. It ensures safe, fair, and sustainable operation of historic aircraft.
2. Use of Website
Use of our website constitutes acceptance of these Terms.
We may update these Terms from time to time. The version of these Terms in force when you booked applies to your booking.
Additional terms may apply to specific promotions. Where there is a conflict, promotional terms take precedence for that offer.
3. Opening Hours
We operate on a booking-only basis from approved UK airfields. Flying days vary depending on:
4. Booking and Payment Methods
4.1 Online Bookings
Processed via Stripe / Booking Hound (Beyonk). Refunds (where applicable) are subject to a 5% administrative fee to cover non-recoverable transaction costs, except refunds under section 9.1, which are paid in full.
4.2 Direct Bookings
Via [email protected] with payment by BACS. Refunds (where applicable) are subject to a 5% administrative fee, except refunds under section 9.1, which are paid in full.
4.3 Agent Bookings
(Into the Blue, Virgin Experience Days, Spitfire Competitions)
Initial purchase terms are governed by the agent. Once transferred to us, these Terms apply, and the Validity Period runs from the date of the original purchase from the agent (section 8.1).
Agent refunds are subject to third-party commission deductions (typically 35%).
4.4 Event Day Payments
Card payments may be taken via Zettle (PayPal).
5. Experience & Introductory Flights
Flights operate from approved CAA-registered airfields including:
Flights are conducted by qualified instructors or authorised pilots under our CAA-declared Training Organisation (DTO).
Flight duration is measured chock-to-chock (engine start to engine stop).
Promotional flights are non-refundable and valid only on specified dates.
6. Locations & Airshow Entry
Flights at Old Warden require separate event entry via the Shuttleworth Collection.
If a flight cannot proceed at Old Warden, it will be rebooked at an alternative location.
7. Cancellations
7.1 Your Cancellation Rights
Under the Consumer Contracts Regulations 2013, you may cancel within 14 days of purchase provided the flight has not been taken. A cancellation within this period is refunded in full (section 9.1).
After 14 days, bookings are non-refundable but may be transferred to another eligible person within the Validity Period (section 8).
Medical incapacity may be considered case by case with supporting evidence.
7.2 Cancellation by Us
We may cancel or postpone due to:
Where possible, rebooking will be offered. Refunds will be issued only where rebooking is not possible after three offered dates. Where we cancel or postpone a flight, section 8.4 applies.
7.3 Force Majeure
Events beyond our reasonable control (including but not limited to acts of God, pandemics, government restrictions, strikes, civil unrest) may require postponement.
Bookings will be revalidated in accordance with section 8.4. Refunds issued only where legally required.
7A. Aviation Fuel Price Adjustment
7A.1 Fuel Cost Volatility. The operation of historic piston-engine aircraft involves substantial aviation fuel consumption (approximately 120 litres per flight hour). Aviation fuel represents a significant and variable proportion of our direct operating costs and is subject to market volatility beyond our reasonable control.
7A.2 Baseline Fuel Price. The “Baseline Fuel Price” shall mean the average price per litre (including VAT) of aviation fuel paid by T6 Harvard Ltd during the calendar month in which the booking was made.
7A.3 Material Increase Threshold. If aviation fuel prices increase by more than 10% above the Baseline Fuel Price prior to the scheduled flight date, we reserve the right to apply a Fuel Price Adjustment (“Fuel Surcharge”).
7A.4 Calculation. The Fuel Surcharge shall:
The surcharge is strictly a cost-recovery mechanism and shall not include any profit element.
7A.5 Notification. Written notice will be provided no later than 14 days before the scheduled flight date, detailing the amount and basis of calculation.
7A.6 Customer Rights. If the Fuel Surcharge exceeds 15% of the original flight price, the customer may:
If the surcharge is 15% or less, the revised price shall apply.
7A.7 Extraordinary Conditions. In the event of exceptional fuel market disruption, supply shortages, or operating costs rendering flights commercially non-viable, we reserve the right to suspend or cancel flights. Customers will be offered:
8. Validity, Expiry and Forfeiture
8.1 Every booking and voucher is valid for 12 months from the date of purchase (the “Validity Period”). For bookings made through an agent, the Validity Period runs from the date of the original purchase from the agent.
8.2 It is your responsibility to arrange and take your flight within the Validity Period. Flying days are limited and depend on weather, so we strongly recommend booking a date as early as possible.
8.3 If you have not taken your flight by the end of the Validity Period, your booking expires automatically. All money paid is forfeited in full. You will not be entitled to any refund, partial refund, credit, rebooking, transfer, reinstatement or extension, except a paid extension under section 8.6.
8.4 Section 8.3 does not apply where we cancelled or postponed a flight you were booked on (sections 7.2, 7.3 or 7A.7) and you were therefore unable to fly within the Validity Period. In that case, your Validity Period is extended by 6 months from the date of our cancellation.
8.5 Forfeiture reflects the aircraft time, pilot availability and flying slots we hold for every booking, which cannot be recovered once the Validity Period has passed.
8.6 Paid Extension. Where a booking has expired under section 8.3, we may, at our discretion, offer a single extension on the following conditions:
9. Refunds
9.1 If you cancel within 14 days of purchase (section 7.1), you will receive a full refund within 14 days.
9.2 Otherwise, refunds are given only where these Terms provide for them (sections 7.2, 7A.6 and 7A.7) or where required by law. These will be paid to the original payment method within 30 days, subject to any deduction set out in section 4.
9.3 We are not responsible for travel or accommodation costs.
10. Date Changes
Date changes requested more than 30 days prior may be accommodated subject to availability.
Within 30 days, changes are discretionary and may incur a £75 administrative fee.
A date change does not extend the Validity Period (section 8).
11. Participant Restrictions
Minimum age: 16. Maximum height: 6′5″. Maximum weight: 18 stone.
Participants must:
Participants aged 16 or 17 must have the written consent of a parent or guardian, who must also agree to these Terms on their behalf.
We reserve the right to refuse participation on safety grounds.
12. Passenger Requirements
Participants accept inherent aviation risks.
Failure to follow instructions may result in removal without refund.
13. Video Footage
No personal recording devices are permitted, as loose articles are a safety hazard in the cockpit.
VBOX recording is available (£50).
Footage must be checked before leaving. No refunds after 24 hours.
14. Website Accuracy
We accept no liability for typographical or pricing errors.
15. Data Protection
We comply with UK GDPR and the Data Protection Act 2018.
16. Liability
Nothing excludes liability for death or personal injury caused by our negligence.
To the fullest extent permitted by law, we are not liable for:
Aviation experiences carry inherent risks which you voluntarily accept.
17. Customer Satisfaction & Complaints
Raise concerns on the day where possible.
Escalations to: [email protected]
18. Governing Law
These Terms are governed by the laws of England and Wales.
Disputes fall under the exclusive jurisdiction of the English and Welsh courts.
T6 Harvard Ltd, trading as Warbird Experience
Company No. 11989586 | [email protected] | www.T6Harvard.com