Terms and Conditions Edition (2) 08/02/2019
1) Using this website:
2) Opening Hours:
a) T6 Harvard Ltd operates from various airfields in the UK. Our opening hours vary as we operate a booking system with allocated time slots agreed upon by T6 Harvard Ltd, which may be subject to last-minute changes.
3) Flight bookings made by the following means, rules apply:
a. Online booking: Online from one of our landing pages (Click). Easy and simple! All payments are administered through the banking system known as Stripe Pay and Booking Hound; any refunds to a customer who has paid via Stripe Pay (Booking Hound) will have the 5% deducted from the total refund. (Or Booking Hound as of 2023)
b. Direct bookings: May be made to [email protected] Organise with us and pay by BAC transfer directly to T6Harvard Ltd’s business bank account. A 5% deduction shall be made on any BAC refunds.
c. Agent bookings: Maybe made with Into The Blue or Virgin Experience Days. The customer books directly with them and then contacts [email protected] or [email protected] to confirm a date and time for the flight.
d. Into The Blue (ITB): T6 Harvard Ltd has no financial dealings with Into The Blue until the flight has been booked and invoiced Into The Blue one month before the flight is due to take place. Until then, all refunds and administration regarding flights booked through Into The Blue remain with the company Into the Blue. After this point, the customer is liable to follow the terms and conditions of T6 Harvard Ltd – Any refunds made by T6 Harvard Ltd shall be 35% less than the original booking fee due to the fact that the booking agency charges T6 Harvard this.
e. Virgin Experience Days (VED): T6 Harvard Ltd has no financial dealings with VED until the flight has been booked and invoiced VED one month before the flight is due to take place. All refunds and administration regarding flights booked through VED remain with the company VED until that point. After this point, the customer is liable to follow the terms and conditions of T6 Harvard Ltd – Any refunds made by T6 Harvard Ltd shall be 35% less than the original booking fee due to the fact the booking agency charges T6 Harvard this.
f. Spitfire competitions: T6 Harvard Ltd has no financial dealings with Spitfire Competitions until the flight has been booked and invoiced by Spitfire Competitions for the winner before the flight is due to take place. All refunds and administration regarding flights booked through Spitfire competitions remain with the company Spitfire competitions until that point. After this point, the customer (winner) is liable to follow the terms and conditions of T6 Harvard Ltd – No refunds will be given to the Spitfire competition winners if they can’t fly for any reasons stated below; however, we will offer a new date under the terms below.
g. Payments to T6 Harvard Ltd: May be taken via credit card on the day of an event via Zettle – This is a function of pay pal. Direct bookings paid by BAC Bank details are as follows – Lloyds Bank Sort 30 90 99 Ac 31654568 BIC – LOYDGB21368 IBAN – GB88 LOYD 3090 9931 6545 68
4) Experience and Introductory flights:
a) Harvard Warbird flights will be from our registered locations. Experience flights shall be with a flying instructor and shall be deemed as a loggable flying lesson exercise 3.
b) The Introductory flight (see link for CAA definition) shall not be classed as a flying lesson but conducted by a suitably qualified pilot to promote aerial sport or leisure aviation flown by a suitably qualified pilot. T6 Harvard Ltd is an organisation created to promote aerial sport or leisure aviation to attract new trainees or new members.
c) What to expect from our experiences –
Introductory Flights* – The Introductory flight gives you a taste of what it’s like to fly a Warbird, specifically designed to allow you to fly in a Warbird without breaking the bank. Introductory flights may be given in the Harvard but at all times in the Auster. This is not classed as a lesson but is conducted to promote aerial sport or leisure aviation. The introductory flights are limited throughout the year, and the passenger does not get control. Experienced pilots normally fly introductory flights. During the flight, we aim to demonstrate steep turns, climbing and descending and an aerobatic roll where possible in the Harvard only.
*As stated above, We operate the Auster under the introductory flight rules only.
20 Minutes* Experience flight – During this experience, you will feel the power of the mighty Harvard as she roars through the sky powered by her 600-horsepower radial engine. During the flight, your instructor will give you control and allow you to experience flying a warbird!
20 Minutes* Battle of Britain Experience (Virgin Extreme aeros) – This experience is for the more courageous who want to feel what it was like to twist and turn as if in a dogfight during World War 2. The Harvard was used during WW2 to train fighter pilots before going to the Spitfire, Hurricane and P-51 Mustang. Experience what it was like for those brave heroes in the same type of aircraft they would have trained in before combat. You will take control of the aircraft during this flight if you wish. You may experience +3G manoeuvres such as a roll, barrel roll, steep turns and wingover.
Fighter Mission Experience – The fighter mission is the platinum experience for WW2 aviation and history buff. In the one-hour experience, you can control the aircraft, assist in navigation, and fly over some of the most iconic Battle of Britain airfields. During the sortie experience, combat fighter moves, including full aerobatics in the same sky as the battles, were fought during WW2. Fighter missions depend entirely on the weather regarding the route flown and Air Traffic clearances; however, we try and stick to the plan where ever possible.
a) Experience flight Location: The preferred location for the experience flights is Peterborough Conington Airfield and Old Warden and Fowlmere (as per 4a); however, other airfields may appear from time to time. Any Experience flight booked from the Old Warden will require the customer to purchase an airshow ticket to enter the airfield from the Old Warden Shuttleworth collection website. If any customer can not complete the flight on the day from Old Warden, we will transfer the flight to one of our Peterborough dates. The customer booking a flight on the Old Warden dates must purchase tickets for the Old Warden events day from https://www.shuttleworth.org/events/ before arrival.
b) Website bookings/Timings: Customers who book on the website click and book on a time slot; however, these timings are only to be used as a guide. We do our best to keep to these timings, but timings may slip due to factors out of our control. Please be patient; we shall do our best to get you airborne as close as possible to the intended time.
c) Experience day bookings/Timings – As above in 5b.
d) Length of flight examples:
An “Introductory” flight is taken when the aircraft has started to taxi. This includes the flight time and the final taxi until the aeroplane stops, known as “block time” or “Chock to Chock.”
A 20-minute flight is taken when the aircraft has started and moves to taxi. This includes the flight time and the final taxi until the aeroplane stops, known as “block time” or “Chock to Chock” We usually allow a 5-minute taxi at either end of the flight giving you a minimum of 12 minutes of air time on a 20-minute flight; however, we aim to provide you with longer. The T6 Harvard is a thirsty girl who may burn 120 litres of fuel in the air and consume a lot of gas on the ground.
30-minute flight – The same would apply to a 30-minute flight, giving the customer a minimum of 20 minutes of airborne time, allowing for 10 minutes of taxi time.
e) Experience flight costs: All flights have set prices for the 20-minute, 1-hour, and 2-hour packages displayed on the website and the online booking hound.
f) Experience flight deals: Occasionally, we do promotions for special events such as Black Friday, Father’s Day, or Christmas deals. These flights are generally at a reduced price and consist of a 20-minute block time flight where the customer receives an air experience flight from a flying instructor. There will be no aerobatics during this sortie, and the total airtime will be a minimum of 10 minutes airborne. All flights that come under these particular deals will be offered on very specific dates to take place at the time of booking. If the customer can not participate on that specific date, then all conditions apply for rebooking.
g) CAA DTO: Our aircraft operate experience flight under a CAA DTO (Declared Training Organisation), including a small selection of airfields, including Peterborough. We aim to run all experience flights from Peterborough Conington Airfield; however, due to circumstances out of our control (i.e. Covid restrictions), flight locations may change to one of our other DTO locations – See below cancellation policy.
a) Our policy is to operate our experiences with a complete commitment to customer satisfaction. Therefore, when one is booked, we are committed to you, our customer, and you, in turn, are committing to us to show up on the day you have booked at the allotted check-in time. Failure to do so without prior written agreement will null and void the booking, and T6 Harvard Ltd will give no refund.
The planning and management of each experience are done to a very high degree, and if someone drops out having booked a place, we have to go through a considerable amount of trouble and cost to fill that space. If indeed even possible.
Most of the events we fly to have positioning costs in the thousands of pounds, and we rely on having a certain amount of customer bookings to make the go no go decision. Any customer (s) that drop out has a huge financial implication on the operation and can lead to a complete cancellation of an event. Consequently, we take cancellation or date changes very seriously and expect anyone looking to treat the matter accordingly.
b) Cancellation by you: Once tickets are purchased, there is a statutory three-day cooling-off period during which you can request and will receive a full refund. After that time, all tickets are non-refundable. However, there are exceptions, such as:
c) Cancellation by us: Most of our flights go as planned; however, we are flying in the UK. Therefore, like other outdoor experiences, we are subject to the vagaries of the weather. Please also acknowledge that we are flying vintage aircraft subject to extensive safety checks and maintenance programs, which sometimes pick up faults that necessitate unscheduled repairs and delays. We are also subject to changes in aviation legislation and changes in CAA law and, in some cases, rely on a third-party ATO and DTO, which we have no control over.
Minimum customers for an event: In some cases, the cost of positioning an aircraft such as a Harvard to an event location may be cost-prohibited unless we have a minimum of 6 bookings at the intended location. T6 Harvard Ltd has the right to cancel any location or event without the minimum confirmed bookings. Any bookings cancelled shall be moved to the next appropriate date. (See paragraph 6 below)
We do our best: Despite the best preparation and planning, we sometimes have to cancel flights at short notice, sometimes on the day itself. We always do our best to work around these delays by extending the flying program, adding more flights, or another day of flying. However, we can’t always come up with the magic solution, and you may have to come back another day to have your experience. T6 Harvard Ltd is not responsible for any personal or additional costs relating to a cancelled flight or event experience.
7) Date Changes Terms:
a) Rebooking: Because our flights are booked in advance, a last-minute lost seat means an unrecoverable loss of revenue for the company. Therefore please request a change of date up to 30 days before the original date is fixed. Within 30 days before the booked event, T6 Harvard Ltd will decide to accommodate the date change request at our discretion. It will depend on the availability of another date at a future event. If we can make the change, we will do so, and the admin fee shall be £75.00
b) Would someone you know like to fly instead? Rather than cancel or make a date change and have to pay the penalty, it may be worth considering finding a friend or relative to replace you on a flight. After all, this is the flying experience of a lifetime, and many would jump at the chance to fly instead of you!
c) Cancellation Terms and Conditions: Our terms and conditions apply to all purchases through our websites and email bookings. They can be changed anytime, ensuring you read and understand them before making your final booking.
8) Restrictions and limitations:
a) Age limit: We have a minimum age limit of 16 for Experience flights and no upper age limit as long as the elderly are fit and healthy and can climb in and out of the aircraft.
b) Height restrictions: For the T6 Harvard, we have a height restriction of 6′ 5.”
c) Weight restrictions: The maximum weight we allow in the T6 Harvard is 18 stone which is 252 pounds or 115 kg
9) Health Restrictions
a) By booking on this website, passengers state that they have no medical conditions that would affect their ability to undertake the proposed activity.
10) Additional Passenger Requirements
Passengers must be able to demonstrate the following:
a) The ability to understand the information provided concerning the risk associated with flying in a historic warbird aircraft.
b) The ability to make an informed decision based upon the risk information provided and to be prepared to accept the risk involved in participating in the proposed activity.
c) A good understanding of the safety equipment provided and its operation and use.
d) An appropriate approach to the passenger experience, exhibiting maturity, stability of character and attitude consistent with the intended activity.
e) Conversational English to an acceptable level for the intended activity.
11) Video Footage
a. Due to safety reasons, we do not allow phones or other devices, such as GoPro, to be used in the aircraft for recording. However, we have the facility for Video footage to be purchased pre-flight using our onboard VBOX flight recording system – Cost £50.00 per USB – Please note that the footage is raw and not edited and handed to the customer on a USB stick post-flight. The footage is generally from take-off to landing and is activated by GPS.
b. We consider any footage longer than 4 mins recorded onto the stick as a video. Occasionally the camera or recording system may encounter technical difficulties out of our control; for this reason, we set a minimum of 4 minutes recorded as viable footage. Any less than 4 mins would result in a full refund.
c. Occasionally, we are asked for wing footage which is not as reliable as our in-flight VBOX system and is not always available due to the extra administration. In addition, the camera (GoPro) is out on the wing in the elements at speeds of over 200 mph, where the camera may be prone to vibration and turning off. This is £70.00 as the footage needs to be manually edited and posted to the client.
12) Accuracy Of Website Information
a. The Site Information is provided “as is,” and we make no representation, endorsement or warranty as to its accuracy. We will not be liable for any action taken (or not taken) in reliance upon the Site Information, and such action is taken entirely at your own risk.
b. We reserve the right to change the Site Information to correct any errors or omissions (at our discretion) without your notice and liability. 5.3 External websites to which we provide hypertext links are not under our control, and we take no responsibility and shall not be liable in any way for their content.
c. It is a feature of this website that some of the Site Information is contributed to us by different third parties, and we do not control those parties or their information.
d. Opinions expressed within the Site Information are those of the authors and do not necessarily represent our opinions.
e. This website, like any other, is susceptible to cyber-squatting, spoofing and vandalism. Accordingly, we do not accept any responsibility for or liability regarding any losses arising from or information that appears on this website resulting from such actions.
f. Where the operation of this website depends
on the input of the information by you, the service provided by us depends on and varies according to the accuracy of such inputted information. Therefore, we can accept no responsibility for, nor any liability in respect of, the input of inaccurate information to this website by you and/or any third parties.
g. If you find any inaccurate information on this website or have any complaints about what we have published, don’t hesitate to get in touch with [email protected]. We will investigate on receipt and take such action, which we, in our sole discretion, determine as appropriate regarding all the circumstances.
13) Customer satisfaction
a. Customer Satisfaction: We take the greatest care to ensure all our experiences offer the highest level of customer satisfaction and enjoyment; if a customer is unsatisfied, we will make every effort to rectify the situation to ensure the customer is delighted. Suppose a customer wants to complain that the customer should raise the matter with the operations manager on the day. They will do everything within their immediate power to resolve the matter. If that is not possible, they will take the matter to a Company Director, who will take on the personal responsibility and ownership until a complete resolution has been achieved. Customers who wish to complain to the company, other than through an Operations Manager, should contact our customer services at [email protected]
T6 Harvard Ltd
Company Number – 11989586